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Return Refund Policy

US ORDERS

30-day money-back guarantee for any reason

We will gladly accept your return of UNWORN merchandise within 30 days from the date of purchase. Refunds and exchanges are free, please email your information to Jessey@rockrooster.com.au to get approved before sending it in! (Unapproved returns will be rejected)

With approved returns, we will send you a pre-paid return label,

After we receive the returned products, we will complete the refund within one week

return address:

9 Joanna Ct,
East Brunswick, NJ 08816

6-month warranty for quality-related issues

For 6 months after the date of purchase, we take care of all quality related issues with a REPLACEMENT OR FULL REFUND.

After we receive the returned products, we will complete the refund within one week

INTERNATIONAL ORDERS

At this time, we are not accepting international returns.However, if there is any defect in the shoes received, we can replace and issue new shoes.

RockRooster branded footwear products are warranted against defects in workmanship and materials. If within 6 months of purchase, a defect occurs in a RockRooster branded footwear product as the result of normal use, we will replace the product. Product failures caused by excessive or abusive wear conditions do not qualify for an exchange or purchase credit.

For more questions about returns for international orders, please send an email: Jessey@rockrooster.com.au to contact us

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